Terms & Conditions

Terms & Conditions

Welcome to our website. By continuing to browse and use our site you are agreeing to the following terms and conditions shown below.

The information on our website is for general information purposes. Some of the information comes directly from our suppliers and manufacturers so, while we try our best to ensure that everything we say is clear, up to date and accurate, errors may occasionally occur.

We want you to be delighted with everything you buy from us. If you are not sure about a specific item or service please do not hesitate to contact us for more information. You can phone, or drop us an email.


All prices are in pounds sterling and are inclusive of VAT. Delivery, engraving & packaging costs may be charged in addition, and such additional charges are clearly displayed at the basket page upon checkout.  We reserve the right to change prices without prior notice.

Prices of products may change from time to time and any sales or offers may be withdrawn without prior warning. If there are any changes after you have placed your order we will contact you as soon as possible to either reconfirm or cancel your order.

We accept most major credit/debit cards when you buy online. All goods remain the property of the company until paid for in full. We reserve the right to refuse any transaction at our discretion. Despite our best efforts sometimes pricing errors may occur on the website. We will confirm the price of the order when processing your order. If we find an error has occurred and the correct pricing is higher, we are entitled to contact you before dispatching your order to either continue with the order at the correct price or cancel your order.

We try to deliver as fast as we can but we are reliant on the postal and delivery services delivering on time. Some items may be out of stock, and we will inform you at the time of ordering if there is going to be a significant delay.

Any promotion on our website is only valid on the Crystelle Belle website and must be for a qualifying order.

Please note that all promotional codes, discounts and special offers used in conjunction with our website may exclude certain brands, already discounted products, including sale items.

All free delivery promotions will be sent by standard delivery unless stated otherwise.

Any free products received as a result of a promotional offer are non-returnable and non-refundable. If the products that were purchased in order to qualify for such an offer are returned/refunded then the promotional gift must also be returned

Promotional codes or special offers may not be used in conjunction with any other promotional code, special offer or already discounted items. All promotions are subject to availability. In particular, we reserve the right to cancel a promotion or reject the use of a promotional code or special offer when these stated terms and conditions are not met.

A promotion has no cash value and cannot be redeemed for cash or benefits in kind such as gift vouchers. Where a promotion is subject to a minimum spend, redemption is only permitted in respect of the purchase of the qualifying products detailed within the promotion information.

We reserve the right to cancel a promotion or special offer and reject redemption of a promotion if we believe that it is being used unlawfully or illegally.

The following terms and conditions to apply to competitions and prize draws unless otherwise stated:

Prize draws and competitions are not open to anyone who works for us or their immediate families, or anyone connected with the competition or prize draw in question.
Prize draws and competitions are only open to UK residents.
Only one entry per person.
All prizes are subject to availability and we reserve the right to replace items with those of equal or greater value.
Prizes are non-transferable and cannot be exchanged for cash.
Entry forms will not be returned.
No responsibility is accepted for lost or damaged entry forms.
In respect of prize draws, the winner(s) will be drawn at random from all valid entries received by the closing date. In respect of competitions, the winner(s) will be chosen by an independent judge whose decision is final.
No correspondence will be entered into regarding the selection of the winner(s).
The winner(s) agree to have their name(s) published as winner(s) and to take part in any publicity, including via social media, arranged by or on behalf of Crystelle Belle in connection with the applicable prize draw or competition
By entering a prize draw or competition, each entrant agrees to be bound by these terms and conditions.

We reserve the right to use any information or images posted or shared on our social media pages.


The laws of England and Wales govern these terms and conditions. By accessing this website for any reason, whether to purchase available products/ services or not, you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. The company reserves the right to change these conditions from time to time as it sees fit and your continued use of this website will signify your acceptance of any adjustment to these terms.